CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the complete set of standardized service rules applicable to all orders and purchases placed on our official website. We are committed to providing every customer with transparent, reliable, and user-friendly shopping services, covering order processing, shipping arrangement, return and refund procedures, transaction specifications, and customer support services. All service standards are uniformly implemented for all users to ensure a fair, stable, and worry-free shopping experience.

Order & Shipping Policy

All products displayed on our official website enjoy a universal free shipping service. No additional shipping fees will be charged for any valid order, regardless of the order amount or product category.
We arrange order shipment strictly in accordance with a standardized processing cycle. All confirmed orders will be shipped within 1 to 3 working days after successful payment verification. The overall delivery time for all regions is uniformly 6 to 12 working days. The delivery cycle remains consistent for all customers without separate regional distinction or expedited delivery options.

Return Policy

We provide a long-term and flexible return guarantee for all purchased items. Customers are entitled to apply for product returns within 60 days upon receiving the products. This return policy applies to all our product series, including repair ointments, baby sensitive skin moisturizing lotions, and lip care products.
To initiate a return request, customers shall follow the standard return process specified on our website and ensure the returned items are in compliant status. Once the returned package is received, inspected, and verified by our team, the subsequent refund process will be launched immediately. We adhere to standardized return review standards to protect the legitimate rights and interests of every customer.

Refund Policy

After your return application is approved and the returned products pass our official inspection, we will complete the full refund processing within 5 to 10 working days. All refunds will be processed in accordance with the original payment channel rules. The entire refund procedure is formalized and traceable to ensure safe and capital-secure fund settlement for customers.

Transaction Currency Regulation

All product pricing, order settlement, and fund transactions on our official website adopt a unified currency standard of USD (United States Dollar). All displayed prices, settlement amounts, and refund amounts are calculated and confirmed in USD uniformly. There is no other optional settlement currency on this platform, ensuring transparent, unified, and consistent pricing for all global customers.

Customer Support Service

Our professional customer support team is always ready to provide professional assistance for all your pre-sale consultation, in-order inquiry, and after-sales service issues. For any questions regarding product usage, order status, shipping issues, return and refund processes, and other service-related inquiries, please contact us through the Contact Us page on our official website. All official contact information including email address is fully displayed on the Contact Us page to ensure convenient and effective communication.

Service Commitment

We always prioritize customer experience and product service quality. All service clauses specified in this policy are uniformly implemented for every user. We continuously optimize our service processes, standardize every shopping link, and strive to deliver stable, trustworthy, and high-standard customer service for each purchase experience.

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