REFUND POLICY

General Provisions

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time limits for all orders placed on our official website. This policy applies to all product categories sold on our platform, including repair ointments, baby sensitive skin moisturizing lotions, and lip care products. All customers who complete purchases on this website shall be deemed to have fully read, understood and accepted all the terms of this refund policy. We formulate standardized refund specifications to protect the legitimate shopping rights and interests of every user and ensure that all refund procedures are fair, transparent and efficient.

Basic Refund Rules

We support compliant refund applications for eligible returned orders. Customers who apply for returns and refunds need to complete the return application within the valid return period. Our platform provides a 60-day return cycle. Within 60 days after customers receive the purchased goods, they can initiate a return and refund application in accordance with the platform rules for products that do not meet usage expectations or have related product problems.
After we receive, inspect and verify the returned products, we will start the official refund process. The unified refund processing cycle is 5 to 10 working days. All refunds will be completed within the specified time limit to ensure that customers can recover the payment funds in a timely manner.

Applicable Refund Scenarios

This refund policy is applicable to conventional after-sales return scenarios for daily skin care products. If you encounter problems such as unsatisfactory product use experience, unsuitable skin adaptation, or abnormal product conditions during the purchase and use of our repair ointments, baby sensitive skin moisturizing lotions and lip care products, you can apply for a return and refund in compliance with the rules.
All refund applications must be initiated in accordance with the official process of the website. Customers need to follow the specified return steps to submit applications and complete product return delivery. Only the returned items that pass our official quality inspection and compliance verification can be approved for refund.

Transaction Currency & Fee Standard

All orders on our website are priced and settled in unified USD currency, and all refund amounts will also be calculated and returned in USD uniformly. There is no additional handling fee, service fee or hidden deduction fee for compliant refund processing. The refund amount will be implemented in strict accordance with the actual payment amount of the customer’s order to ensure the authenticity and accuracy of the refund.
Our platform provides full free shipping services for all products. Under normal compliant return conditions, no freight deduction will be involved in the refund amount, protecting customers’ shopping benefits to the greatest extent.

Refund Processing Process

First, customers need to initiate a return application through the official website channel within the valid 60-day return period and submit relevant application information as required. Second, after the application is reviewed and approved, customers need to send back the products in accordance with the specified return requirements. Third, our professional team will inspect and verify the returned items after receiving the package. Finally, after the verification is passed, the system will automatically start the refund procedure, and the funds will be returned through the original payment channel within 5 to 10 working days.
The whole refund process is standardized and traceable. Customers can check the order and after-sales status on the website in real time to understand the progress of refund processing.

Non-Refundable Situations

To standardize the after-sales service process and maintain the legitimate rights and interests of both parties, we specify partial non-refundable situations. Refund applications that exceed the 60-day valid return period will not be accepted. For returned products that are damaged, altered, improperly stored or artificially damaged without product quality problems after delivery, we have the right to reject the refund application after inspection and verification. In addition, any abnormal orders, malicious return applications and applications that do not conform to the platform after-sales rules will not be eligible for refund services.

Policy Update & Interpretation

We reserve the right to update and adjust the terms of this Refund Policy according to platform operation optimization and service iteration. The latest policy content will be published on the official website page in a timely manner, and the updated terms will take effect immediately after publication. Continued use of the website and continued purchase of products by users will be deemed as acceptance of the latest refund policy terms.

Contact Support

If you have any questions about refund eligibility, processing progress, rule interpretation and other related issues, please contact our customer service team through the Contact Us page of our official website. All official contact channels and email addresses are displayed on the Contact Us page, and we will provide you with professional and targeted after-sales consulting services.

Â