SHIPPING POLICY

Policy Overview

This Shipping Policy governs all order processing, packaging, and delivery services for all products available on our official website, including repair ointments, new baby sensitive skin moisturizing lotions, and lip care products. We implement standardized, unified shipping rules for all customers to ensure consistent, transparent, and reliable delivery services worldwide. By placing an order on our website, you acknowledge and agree to the shipping terms stated below.

Free Shipping Service

We provide 100% free shipping for every order on our platform. There are no hidden fees, delivery surcharges, minimum order requirements, or additional handling fees for any product purchase. All customers can enjoy complimentary delivery services regardless of order quantity or total order value, delivering a cost-effective and hassle-free shopping experience.

Order Processing Time

Once your order is successfully placed and payment is fully confirmed, our warehouse team will begin processing and preparing your package. All orders will be shipped out within 1 to 3 business days. Processing steps include order verification, product quality inspection, professional packaging, and courier arrangement to ensure all items are intact and well-protected before dispatch.

Delivery Timeframe

We maintain a unified delivery cycle for all global destinations. The standard delivery time for all orders is consistently 6 to 12 business days after shipment. This delivery window applies to all regions uniformly. Currently, we do not support expedited shipping options, ensuring stable and standardized delivery arrangements for every customer worldwide.

Shipping Coverage & Standards

Our shipping service covers global regions served by our logistics partners. All skincare products, including skin repair ointments, infant sensitive skin lotions, and daily lip care items, are packaged with professional protective materials to prevent extrusion, leakage, or damage during long-distance transportation. We strictly follow international shipping standards for cosmetic and personal care goods to guarantee safe delivery.

Payment & Settlement Currency

All shipping-related fees, product pricing, and order settlements on our website are processed in unified USD currency. Since all orders qualify for free shipping, no additional currency conversion charges or shipping fees will be applied during checkout or settlement.

Order Tracking

After your order is dispatched, you will be able to track your delivery status through official tracking channels. You can monitor the transportation progress in real time until the package arrives at your designated delivery address. We recommend customers check the tracking updates regularly to stay informed of the latest delivery status.

Delivery Reminders

Please ensure you provide accurate and complete delivery information during checkout, including your full name, detailed address, and valid contact information, to avoid delivery delays, package returns, or missing shipments caused by incorrect address details. If your package encounters delivery exceptions during transportation, you may contact our support team for assistance.

Customer Support

If you have any inquiries regarding shipping time, delivery status, package exceptions, or other shipping-related concerns, please reach out to our support team via the Contact Us page on our official website. All official contact details, including our email address, are available on the Contact Us page for your consultation and support requests.

Policy Update

We reserve the right to update and optimize this Shipping Policy as needed for operational adjustments and service improvements. Any revisions will take effect immediately upon publication on our official website. Your continued use of our website and continued purchase of our products constitute acceptance of the latest shipping policy terms.

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