PRIVACY POLICY

Overview

This Privacy Policy explains how our website collects, uses, stores, protects, and manages the personal information of all users and customers who visit our platform, browse products, and place orders. This policy applies to all personal data collected through our official website, including access browsing behavior, order information, and communication information. We attach great importance to user privacy protection and strictly abide by standardized data management principles to ensure that all user personal information is processed safely, legally, and transparently. By accessing and using our website and purchasing our products, you fully acknowledge and agree to the terms specified in this Privacy Policy.

Information We Collect

We only collect necessary user information that supports normal website operation, order processing, and after-sales service. The collected information mainly includes personal identification and order information, such as name, delivery address, contact information, payment related verification information, and order transaction records generated during your purchase of repair ointments, baby sensitive skin moisturizing lotions, lip care products and other commodities. In addition, we may automatically collect non-identifiable browsing information, including website access time, page browsing records, device access information, and operation behavior data, to optimize website functions and user shopping experience.

Purpose of Information Usage

All user information we collect is only used for standardized service and operation purposes, and will never be used for unauthorized commercial promotion or illegal data sharing. Firstly, we use your personal and order information to complete order confirmation, product shipment, logistics tracking, and after-sales return and refund processing, ensuring that every purchase service can be completed efficiently and accurately. Secondly, your browsing data will be used to optimize website page display, adjust product display logic, and improve overall shopping experience.
Meanwhile, we may use your valid contact information to reply to your consultation feedback, notify you of order status updates, and deliver important service and platform rule announcements. We will never send irrelevant spam messages without user authorization, nor will we abuse user information to disturb your normal life.

Information Storage and Protection

We adopt comprehensive technical and management measures to protect user personal information from unauthorized access, disclosure, tampering and loss. All user data is stored in secure server environments with strict access permission control and data encryption protection mechanisms. We only authorize designated professional management personnel to access user information within the scope of service requirements, and all data operation behaviors are recorded and supervised.
We will retain your personal data only for the period necessary to fulfill the service purposes, including completing order transactions, after-sales service guarantee, and routine platform operation maintenance. After the data retention period expires, we will automatically and securely clean up and destroy the relevant user information to avoid residual data risks.

Information Sharing and Disclosure

We strictly adhere to the principle of non-disclosure of user private information. We will not sell, rent, trade or transfer your personal information to any third-party commercial institutions without your explicit consent. For the third-party service providers we cooperate with, including payment service providers and logistics service providers involved in order delivery, we only provide the minimum necessary information required for service completion, and require all cooperative institutions to strictly abide by privacy protection obligations through formal agreements.
We may disclose user information only when required by official and standardized procedures, or to protect the legitimate rights and interests of our platform and users, and all disclosure behaviors will comply with relevant data protection norms.

Cookie Usage

Our website uses standard Cookie technology to improve browsing fluency and user experience. Cookies are small text files stored on your browsing device, which can help the system record your browsing preferences, retain website access status, and reduce repeated operation steps during your next visit. The Cookie data we collect does not involve sensitive personal privacy information and will not cause any security risks to your device and personal information.
You can adjust the Cookie acceptance settings through your browser settings according to your personal preferences. Disabling Cookies will not affect your normal browsing of website products and placing orders, but may slightly reduce the convenience of partial page access.

User Rights

All users have the right to inquire, check, correct and update their personal information stored on our platform. You can independently modify your personal account information and delivery address information on the website at any time. If you need to inquire about your data usage records or apply for data deletion within the scope of compliance, please contact us through the Contact Us page of our official website.
We will respond to your legitimate data rights applications in a timely manner within the service processing cycle, and fully protect your legitimate privacy rights and interests.

Policy Update

We reserve the right to update and optimize the terms of this Privacy Policy irregularly according to platform operation adjustments and service upgrades. Once the policy content is updated, we will publish the latest version on the official website page. The updated policy will take effect immediately after publication. Your continued use of the website and purchase of products will be deemed as your recognition and acceptance of the latest Privacy Policy terms.

Contact Us

If you have any questions, doubts, or suggestions about this Privacy Policy, personal information protection and data processing related matters, please contact us through the Contact Us page on our official website. All official contact methods including email address are displayed on the Contact Us page for your consultation and communication.

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